The Royal Bank of Scotland after what commitment means higher interest rates for customers with bank was fined mis-selling housing loans, more transparency. 

“We will do all we can to explain to our customers well in advance how we intend to manage rate increases for both borrowers and the UK’s very patient savers,” Ross McEwan, RBS chief executive, told the British Bankers’ Association annual conference.

Mr. McEwan, Chief Executive before he stepped in last year's retail banking former official said, the bank will sponsor "a big piece on how the public access, evaluate and economic information on interest rates." 

His comments come just seven weeks later, RBS was fined £ 14.5 ? behavior by the UK Financial Authority in its mortgage record keeping and advice to borrowers "serious mistakes." 

Regulators said the bank and its NatWest shares "failed to ensure the provision of advice to clients is appropriate." From 2012 sales of two reviews found that more than half of the cases under the proposed suitability unclear. 

In one case, when a customer asked the consultant, if the loan interest rates will rise, the consultant answered: "Yes, absolutely.", And that the interest rate could reach 5.5 percent. 

Talked about the recent slowdown in economic growth concerns, McEwan said: "The recent rumors that the rate hike will likely be pushed back without having to worry about." He added: "We take this opportunity to make some much-needed confidence back "

He said that the British banking sector has received 2.5 meters of customer complaints before six months of the year, which he called "simply appalling - any other industry would think this is a crisis." 

Mr. McEwan warned that there will be "a lot of bumps in the road ahead, as the Royal Bank of Scotland trying to regain the trust of our customers." 

He added that 81 percent of state-owned banks still face the problem of a few "behavior and actions," including the foreign exchange market manipulation investigation, an IT system failure two years ago, mis-selling and processing of UK small businesses in the US mortgage securities poor clients .